Best Wedding Dresses in Old Town Alexandria and Northern VA

COVID 19 Notice: Our store follows VDH's guidance.By Appointment only. Masks required and two companions max.

Orders

  • I have placed my order, Now what?

    Thank you for shopping at www.bynatalie.com and/or store.bynatalie.com! You will receive an order confirmation via email shortly. Once your...

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  • Do you ship internationally? How Long does it take?

    Bridals by Natalie ships worldwide via UPS, FEDEX, or US Post office depending on manufacturer’s specific territory agreements. We...

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  • What is the length of your dresses?

    The standard length on long dresses is 58-60 inches. Some designers offer special lengths for certain styles and those...

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  • How do I Contact you?

    Please use our Contact Us form to contact us at any time. Please provide invoice/order reference to facilitate tracking of...

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  • How do I track my order?

    Once your order has been shipped, you will receive an email with your tracking number and you can track...

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  • My order says “cancelled”. Why is that?

    If your order was out of stock or, there was a bad credit card and, we did not receive...

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  • How do I check availability and delivery time of a dress?

    Use the Contact Us page to send us a message with the Label name, Color, Size and any special...

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  • What are the “need by” and “wear date” dates?

    The “need by” date is the latest you are willing to accept the dress, the longer in advance you...

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  • How do I find my correct size?

    See Size Charts You have the option to view the size chart for the designer of the dress you...

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  • When is my Credit Card charged?

    Your credit card will be charged once you place the order. We will refund your order if we cannot...

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  • What if my dress is not available?

    If your dress is not in stock and for any reason we cannot order it directly from our warehouse...

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  • How do I check the status of my order?

    Login to My Account to check the status of your order

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  • What happens after I place an order?

    After you place an order, your credit card will be charged. Then you will receive an email letting you...

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  • How long does it take to receive the product I order?

    Once your order has been placed, it will be processed within 24-72 business hours. Wedding Gowns and special occasion...

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  • How will my order be shipped?

    All of our shipping information can be found in our Shipping & Handling page.

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  • Can I place an Order over the phone?

    Yes, you can order over the phone. Please note that phone orders are based on your request of specific...

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  • How do I place an Order?

    Orders can be taken at any of our physical locations, on the phone and on our shop on line....

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  • What types of payments do you accept?

    See Payments and Sales Tax. We accept major credit cards including Visa, MasterCard, American Express and PayPal.

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  • What is your Return Policy?

    See Return Policy page

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