Browse F.A.Q. Topics
Why is it important that you buy from an Authorized Retailer?Buying dresses from unauthorized dealers not featured in designers’ store locator web page may result in receiving a counterfeit gown of very poor quality. If you buy a dress from an unauthorized dealer it is at your own risk.
How can you verify that Bridals by Natalie is an authorized retailer?For your convenience, we provide links to each one of the designers’ web pages, where you can find the name of our store through their store locators. See Authorized Retailer page.
Are you an Authorized Dealer?Bridals by Natalie is an Authorized Retailer for all the brands we sell on our retail stores and online. All our gowns and garments are 100% originals and they are supplied directly by each designer.
How do I schedule appointments?Bridals by Natalie appointments’ system allows all of our customers to book their bridal, bridesmaid, tuxedo, and alteration appointments online at any time of the day and at your convenience. If you may need to make any changes, you can simply modify or cancel your appointment as needed online. If you need to cancel, please do so at least 48 hours prior to your booking appointment as a courtesy to other customers, so the time slot is not lost. If you prefer to call for scheduling your appointment, please use the following this link to contact us during business hours.
Do you have a store where I can place my orders?bynatalie.com ,and bridalsbynatalie.com are online subsidiaries of Bridals by Natalie. Web store offices are not open to the public. However, our Bridal Boutique is located in Alexandria, Virginia that offers many of the styles we carry online, in addition to, in-store services like expert bridal gown advise and alterations. We also carry jewelry and other bridal accessories to complete your one stop shop. See Store Locator for detailed directions and hours of operation.
In Store Services
Who pays for the alterations?Alterations are paid for by the customer. Your dress must be paid in full before alterations can occur. If any additional alterations are needed there will be additional fees required. Please see our Alterations page for additional information.
Can I get my dress altered at Bridals by Natalie?Whether you buy your dress from us or not, our in-house seamstresses provide expert alterations for minor or major fixes for your wedding gown or special occasion dress, ensuring the perfect fit for your special day. See Alterations page for additional information.
What are your store hours?Store hours vary by location. Please visit our Store Locator page for more details.
Do you have a physical establishement?www.bynatalie.com, store.bynatalie.com are owned by Bridals by Natalie located in Alexandria, Virginia (Google Maps). We have been in business for over 16 years. At our bridal stores, we also offer expert tailoring, as well as jewelry, headpieces, and veils for your one stop shopping. See store locator for additional information and in-store services at each location.
I have placed my order, Now what?Thank you for shopping at www.bynatalie.com and/or store.bynatalie.com! You will receive an order confirmation via email shortly. Once your order has been processed, you will receive another email with your estimated ship date. Finally, an email with the shipping tracking number, once your order ships. Should your dress not be available, we will contact you to offer alternatives or cancel and refund your order as needed. You could also check on line at the order status page.
Do you ship internationally? How Long does it take?Bridals by Natalie ships worldwide via UPS, FEDEX, or US Post office depending on manufacturer's specific territory agreements. We will contact you if any restriction applies, based on your country or shipping destination. Additionally, please check standard delivery times for your country with the specific carrier delivering your order. Note that carrier times, are in addition to time needed to fulfill your order. For in-stock sales consider only time to process the order plus, carrier specific standard delivery times.
What is the length of your dresses?The standard length on long dresses is 58-60 inches. Some designers offer special lengths for certain styles and those will be noted on the dress detail page. If you require any special length as indicated in these pages, please include this request on the comments sections of your checkout. We will contact you to confirm availability of your request and additional charges as needed, or offer you options or cancel your order and refund your payment if we cannot fulfill your order.
How do I Contact you?Please use our Contact Us form to contact us at any time. Please provide invoice/order reference to facilitate tracking of your request.
How do I track my order?Once your order has been shipped, you will receive an email with your tracking number and you can track your package. If you did not receive your tracking number and your order status page says shipped, please check your spam box before contacting us.
My order says “cancelled”. Why is that?If your order was out of stock or, there was a bad credit card and, we did not receive a response from you regarding your order, it will be cancelled. Please Contact Us to resolve this issue.
How do I check availability and delivery time of a dress?Use the Contact Us page to send us a message with the Label name, Color, Size and any special request of the dress in question. We can check current gown availability with the manufacturer and provide you with an estimated delivery time. Note that since there are so many orders coming through at all times, manufacturers can only confirm availability and time to deliver at the time an order is placed for an specific item.
What are the “need by” and “wear date” dates?The "need by" date is the latest you are willing to accept the dress, the longer in advance you place your order, the better chance you have of getting your order on the desired date. A "wear date" is the date in which you are wearing the dress.
How do I find my correct size?See Size Charts You have the option to view the size chart for the designer of the dress you are ordering on the detail page of the dress. Keep in mind that over 90% of wedding gowns and special occasion dresses need alterations. Each designer/manufacturer provides a size chart they use to cut their dresses, these size measurements provide you a reference of the size you need to order. If you are in between sizes, we recommend going up a size, as it's easier to take a dress in than let a dress out. Please note that for web or phone orders you are responsible for selecting the proper size and, we are not responsible for dresses that do not fit. For your convenience we offer in-store services for Wedding Gown fittings and alterations. Please make an appointment following this link.
When is my Credit Card charged?Your credit card will be charged once you place the order. We will refund your order if we cannot fulfill your order with a shipping date that is before your wear date.
What if my dress is not available?If your dress is not in stock and for any reason we cannot order it directly from our warehouse or the designer, we will notify you and give you other options to choose from or, you can cancel your order. Your credit card will be fully refunded if we cannot fulfill your order.
How do I check the status of my order?Login to My Account to check the status of your order
What happens after I place an order?After you place an order, your credit card will be charged. Then you will receive an email letting you know your order was received. Next, you will receive a confirmation email with an estimated shipping date for your order. If for some reason the item you ordered is no longer available from the designer or not available in our stock, we will notify you and suggest other products very similar to what you are looking for or you can cancel your order. Your credit card will be fully refunded if we cannot fulfill your order. Lastly, once your order ships, you will receive an email with a tracking number for your package. If the dress you order is in stock we can fulfill your order within 72 hours plus carrier delivery time. Orders placed with designers generally take an average of 10 to 14 weeks to ship to our warehouse. During peak season designers may require additional time. After we receive the merchandise from the supplier, it will take us 5-7 business days to ship your merchandise. If for some reason it will take longer, we will notify you immediately of the estimated ship date. If for some reason the item you ordered will not be available before your wear date, we will notify you and suggest other products very similar to what you are looking for or you can cancel your order. Your card will be fully refunded if we cannot fulfill your order.
How long does it take to receive the product I order?Once your order has been placed, it will be processed within 24-72 business hours. Wedding Gowns and special occasion dresses typically need to be ordered from the manufacturer, see faq question- What happens after I place my order? – for additional detail. We will notify you of your shipping date and tracking number as soon as we receive, inspect and ship your gown. From the shipping date you need to add the carrier delivery time, depending on the shipping method you selected when you placed your order.
How will my order be shipped?All of our shipping information can be found in our Shipping & Handling page.
Can I place an Order over the phone?Yes, you can order over the phone. Please note that phone orders are based on your request of specific Label, Size, Color and any other special request. Understanding that most wedding dresses have a manufacturer's time to fulfill the order between 10 and 14 weeks, our Customer Service representative will require your written confirmation of your order details via fax or email to prevent any mistake on your order. Please follow the Store Locator link for store business hours and telephone numbers.
How do I place an Order?Orders can be taken at any of our physical locations, on the phone and on our shop on line. For online purchases, once you find the item you are interested click on it and you will be taken to the products detail page. On that page, you can select your size, color, and any accessories. Once you have everything you need, simply select the option to "Add to Cart" and then you can check out at any time by selecting the "Shopping Cart" button. Please make sure that you include in the cart comments section your need by and wear date and, any specific requirements like special length and rush delivery options. Our customer service representative will contact you with detail, availability, and additional charges that will be added to your purchase based on the availability of these selections.
What types of payments do you accept?See Payments and Sales Tax. We accept major credit cards including Visa, MasterCard, American Express and PayPal.
What is your Return Policy?See Return Policy page
Privacy & Security
Is the information I send over the internet safe?bynatalie.com domain name and its subd-domains are protected by an SSL Certificate (Secure Sockets Layer), also called a Digital Certificate. This SSL Certificate creates a secure link between our website and a visitor's browser. By ensuring that all data passed between the two remains private and secure, SSL encryption prevents hackers from stealing your private information such as credit card numbers, names and addresses. Additionally, your credit card payment is processed via secured payment gateways in a way that, bynatalie.com does not store any credit card information.